Category Archives: Great Rug Policies

Just real people- treating you like real people.

No big discounts on inflated markups… just great rugs at great prices EVERYDAY! Come check us out- Thanks to all of our awesome customers!

Why cry? Try before you buy!

Ever wonder how a new rug would look in your home? Would you like to take a rug for a test-drive? We not only offer it, we recommend it! You can never know until you see it in your room… Come in and learn about our No-Hassle Try-Before-You-Buy Approval Period today! Thanks to all of our awesome customers!

Lifetime 100% Trade-In Policy

One of the most common questions we get at our business is how we can afford to offer our Lifetime 100% Trade-In Policy. It’s a legitimate question. Can you think of any other items that you can purchase, use and abuse, and then return for your full purchase price in in-store credit? I only wish that you could do that with a car…

Our society is often referred to as a “throw-away society.”  We buy something, use it, and when it is obsolete or broken, we throw it away. Even large purchases such as vehicles or expensive electronics are on borrowed time. We expect a certain period of use, and then expect to replace it.

Hand-knotted oriental rugs should not fall into the “throw-away” category. If constructed properly a hand-knotted rug should last a lifetime, or roughly 70-80 years. Even with heavy wear and tear, a well-maintained rug can last even into 100 or 150 years. And some of the most valuable rugs are literally hundreds of years old.

The secret is held within the construction of a hand-knotted rug, individual knots, tied by hand on a foundation of interwoven strings. The use of strong, natural materials such as wool, cotton, and silk
also help to ensure a long lasting product. When a hand-knotted rug is damaged, the damaged knots are removed, the warp and weft re-attached and new knots are tied.

But here is the real secret as to why we can offer the trade-in policy. Hand-knotted rugs actually increase in value with both use and age. As the pile of your rug is worn down to the original knots, the rug develops a softness, a patina, and a sharpness of pattern that can only come from many years of wear. (Antique rugs must be at least 100 years old.) This makes the rug not only more rare, but more appealing to those looking for an old-world look and feel.

So that’s how we can do it. You always have the rug you want, and the rug you trade in is more valuable. Everybody wins, everybody is happy! If you would like to learn more, or would like to see the details of our policy, contact a sales associate or visit our website at www.lexingtonorientalrugs.com/tradeinpolicy.

Lifetime 100% Trade-In Policy

We live in what I like to call a “throw-away society.” We buy things that we like, use them, and when the items become obsolete or broken, we throw them away. Even our large expenses such as vehicles or high-end electronics are eventually going to make their way to the trash heap. We, as consumers, have grown to expect a certain period of use, and then expect to begin looking for a replacement.

One of the most common questions we get at our business is how we can afford to offer our Lifetime 100% Trade-In Policy. It’s a legitimate question. Can you think of any other items that you can purchase, use and abuse, and then return for your full purchase price in in-store credit? I only wish that you could do that with a car…

Hand-knotted oriental rugs should not fall into the “throw-away” category. If constructed properly a hand-knotted rug should last a lifetime, or roughly 70-80 years. Even with heavy wear and tear, a well-maintained rug can last even into 100 or 150 years. And some of the most valuable rugs are literally hundreds of years old.

The secret is held within the construct of a hand-knotted rug, individual knots, tied by hand on a foundation of interwoven strings. The use of strong, natural materials such as wool, cotton, and silk also help to ensure a long lasting product. When a hand-knotted rug is damaged, the damaged knots are removed, the warp and weft re-attached and new knots are tied.

But here is the real secret as to why we can offer the trade-in policy- hand-knotted rugs actually increase in value with both use and age. As the pile of your rug is worn down to the original knots, the rug develops a softness, a patina, and a sharpness of pattern that can only come from many years of wear. (Antique rugs must be at least 100 years old.) This makes the rug not only more rare, but more appealing to those looking for an old-world look and feel.

So that’s how we can do it. You always have the rug you want, and the rug you trade in is more valuable. Everybody wins, everybody is happy! If you would like to learn more, or would like to see the details of our policy, contact a sales associate or visit our website at www.lexingtonorientalrugs.com/tradeinpolicy.

Finding a dealer you can TRUST- part 2

Things to Avoid:

As with all retail businesses, there will be those who take part in unfair or deceptive practices.  Here is a list of things to avoid:

Bank Ordered Liquidations, Fire Sales, Going out of Business Sales, Emergency Liquidation– in most cases these involve raising the price of the rugs in order to offer a heavy discount.  We have found that in many cases the heavily discounted price is actually higher than the everyday retail prices of these stores.  

Make an Offer Sale– It’s hard to believe that anyone gets a good deal at these.  As long as you make an offer above the set selling price, you get to take home a rug- but you may end up paying more than fair value.  Stick with places that don’t make it a guessing game.

 
Hotel auctions, estate sales, etc.-  The main danger here is that all sales are final, and once the auction has ended you have no ability to find the dealer or auctioneer if you have problems.  Many states do not prosecute auctioneers or simply do not choose to, and descriptions of oriental rugs are not only deceptive, but are often completely wrong.

Hidden Prices- Any store that does not follow ORRA standards and will not display their selling price on their rugs is either pricing so high that sticker shock scares customers out the door, or is giving different prices to customer as they qualify their incomes.

Finding a dealer you can TRUST- part 1

Finding the perfect oriental rug can be enough of a challenge.  Finding a reputable dealer that will stand behind the quality and value of their inventory shouldn’t be hard also.

Here is a short guide to help you know what to look for when choosing your rug source:

Reputation
Don’t be afraid to ask around about experiences with your selected rug dealers.  A business that has been around for a long time has likely survived for a reason, usually excellent customer service.  Decide where you are comfortable doing business. Look for established firms that rely on repeat business for their success.

Broad Selection
An oriental rug source that carries a wide selection of rugs has a better chance of locating the perfect rug for you.  Stores that specialize in Oriental rugs and have a wide selection of styles, qualities and prices are a great place to start.  The dealer should have all of the different size categories and should carry products from different countries.  
Prominent Information and Pricing
A reputable oriental rug dealer will conform to ORRA (Oriental Rug Retailer ssociation) standards and codes for business practices.  These standards require specific display techniques and that specific information must be displayed on the rugs at all times.  This
information includes: rug id#, size, country of origin, design, content material, construction type, and price

No-Hassle Approval Period
Choosing an oriental rug, while not difficult, can sometimes take a couple of tries before getting it perfect.  A reputable oriental rug dealer allows you to try the rug on approval before buying the piece.  The dealer will likely ask for a credit card or a small deposit in order for you to take the rug home, but will not charge you at all if the rug does not work.  The dealer should display this policy and should have the policy placed in writing on a customer’s invoice.  

 
Return Policy
Another policy that a reputable oriental rug dealer will both display and put into writing is a return policy.  As with any retail business, most dealers will allow you to return a rug within three days for a full refund.  This policy does not usually include custom ordered items.

Trade-In Policy
Due to the construction and artistic nature of oriental rugs, most pieces will increase in value with both use and age.  Many oriental rug stores participate in trade-in programs or will offer to “buy back” your rug at a reduced price.  Factors such as rug damage or cleaning and repair will often devalue a traded-in rug.  The most important part of a trade-in policy is that it is placed in writing and that a copy of the written policy is made available to all customers.

Cleaning and Repair Services
Why buy a product if the dealer cannot help you to maintain it?  A reputable oriental rug dealer will not only offer these services, but will often remind when your cleaning and repair service are past due and will offer you a returning customer discount.

In-Home Services
Don’t be afraid to ask your rug expert to come to your home to help you with rug selections, suggestions, or in home setup and delivery.  Most rug dealers will designate a geographical region in which deliveries and setup is free.  Many will even bring on approval rugs to your home and then later pick up the ones that you did not keep.

You Should Try Before You Buy…

Having spent the last 15-plus years working with oriental rugs, you would think selecting the perfect rug would be easy.  Just ask my wife what she thought of the first rugs that I brought into our house, and you will know that it is not THAT easy (it took three tries.)  Even with a staff on interior designers, selecting the perfect rug on first sight is not all that easy.  Sometimes, you really need to see the rug in your home (or multiple rugs) to find the perfect look.

Luckily, (not really luck, we have thought this through) we offer our clients a No Hassle Try-Before-You-Buy Approval Period.  This policy allows you to take any in-stock rug home on approval for a “test drive.”  During this trial period, you are not purchasing the rug or rugs, you are simply borrowing them to decide if ay of them are perfect for your needs and décor.  If one of the rugs work, congratulations!  If none of them work, simply return them, no charges, no harm, no foul.  Many reputable rug stores offer this service, usually with a 3-4 trial period, and some form of a deposit.

Here is why we strongly recommend taking advantage of this policy.  Rugs will look very different in a rug store in contrast to your home for the following reasons:

First, we are betting that you do not have thirty foot tall ceilings 20 foot tall display racks for your rugs in your home.  The scale of most showrooms and their display racks will cause rugs to look much larger in store than they will in your home.  Take the rug home first to make sure that the size is correct.

Second, we also use multiple forms of lighting to maximize the amount of color and texture that can be seen in our showroom.  It’s not that we are trying to trick your eyes; it’s that we are working with a large space, which is generally pretty hard to light up properly.  Add to the equation that we have attempted to “go green” and our lighting systems can get a little complicated.   Your home lighting is going to be much simpler.

Finally, all handmade rugs have nap to the weave, similar to velvet, which creates a light side and a dark side to the rug.  (Yes, we have plenty of Star Wars references using the dark side of the rug.)  When you have the rug in your home, you can rotate the rug 180 degrees to switch these sides.  Sometimes, the selection of light or dark side can also make the selection of the perfect rug.

So before purchasing your next family heirloom rug, try it first.  And if you see my wife, be sure to ask her about me bringing home our first rugs… I’m sure she will tell you that I got it exactly right on the first try.